Tuesday night Pawpa and Mom went to a new restaurant. It was voted "2010 Best New Restaurant" in a magazine for a nearby city. It got 4.5 stars. And .. the food WAS good. But, here's the thing. Mom has inherited a family restaurant-related "curse" that means WHEREVER she goes, WHENEVER she goes .. SOMETHING GOES WRONG. Anytime. Everytime. Never Fails. Thus, her dining experience in a 4.5 star restaurant was somewhat marred.
She ordered "Papardelle Pasta: Wild Mushrooms, Peas, Ham and Truffle Butter". This is what she got.
That is ziti and don't get me wrong .. it WAS good. But it wasn't papardelle. This is a picture (not my picture) of papardelle and it was what Mom expected to find on her plate.
ARGGGH! Even when you are used to stuff like this happening, it never gets easier. And you always have to make "that" decision .. do you ask about it or do you suck it up and just let it go. Gizzy's Mom hates, hates, hates to have to make that decision but sometimes she does choose "ask about it" .. like when you are paying $18.95 pre fixe for pasta using the "Sunset Menu". (The "Sunset Menu" is a choice of items served between 4pm and 6pm for a lower price than after 6pm. This IS an fairly expensive restaurant.) She asked the waitress why it was ziti and not papardelle. The manager visited, apologized, and offered the explanation that "they were out of papardelle and the chef substituted ziti". He offered a free glass of wine which was declined. He offered a different menu selection which was also declined.
Here's the thought that sticks with Gizzy's Mom today. In a restaurant that's rated 4.5 stars, she feels she should have been told there was no papardelle pasta at the time the chef discovered that fact and then she should have been offered the dish with the ziti substitution *BEFORE IT WAS COOKED* instead of being brought the finished dinner already cooked. She ate the meal because she hates making a fuss in public and if she returned it for a different selection Pawpa would be done with his excellent flat iron steak (which he was already eating). Pawpa was no help. He said "I would not have known what papardelle looked like so I wouldn't have known that wasn't papardelle."
What would you do?